FREE Worldwide Shipping

FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible.  After 5 business days you can contact info@appleandthorne.com with your order number and we will send you tracking information for your package.

Q: How long does shipping take?

A: Our products come from around the globe. For orders to the United States, shipping time is approximately 14 to 21 business days. For international orders, please allow up to 30 days.

Q: Do you ship internationally?

A: Yes! We ship worldwide for a flat rate of just $3.99

Q: Do you have a physical location?

A: We are a 100% online business.  Email is the best way to contact us: info@appleandthorne.com but our mailing address is:

602 SE 104th Ave. Vancouver, WA 98664 USA

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one time only at checkout.

Q: How do I order on your website?

A: Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Apple & Thorne provide a quality guarantee for all the products being sold?

A: Absolutely! If you receive an order and it's damaged or incorrect, just contact us at info@appleandthorne.com and include the name of the item, your order number, and if possible a picture of the damaged/incorrect item and we'll take care of it right away!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ.